Privacy Policy

Last Updated: 15 September 2026

Nexa Business Services Pty Ltd is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how Nexa Business Services Pty Ltd collects, holds, uses, discloses and protects personal information when you visit our website, submit an application, purchase a service, communicate with us or otherwise use our services.

By using the website or providing personal information to Nexa Business Services Pty Ltd, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Nexa Business Services Pty Ltd may collect personal information that is reasonably necessary to provide the services requested by you.

Depending on the service, this may include:

• Full legal name
• Date of birth
• Country, state and town or city of birth
• Email address
• Telephone or mobile number
• Residential, postal and business addresses
• Australian Business Number (ABN)
• Tax File Number (TFN), where required or voluntarily provided
• Business Name and business information
• Business activities and industry information
• GST registration information
• Business turnover information
• Registration, cancellation and commencement dates
• ASIC-related information, including an ASIC Key where required
• Information relating to Business Name registrations and renewals
• Information required to update or cancel registrations
• Identification or supporting documentation where required
• Payment and transaction information
• Communications and correspondence with Nexa Business Services Pty Ltd
• Information relating to accounting or business support services requested
• Technical information associated with use of the website, such as IP address, browser information, device information and cookies

The information collected will depend on the service you request.

2. Sensitive and Government-Related Identifiers

Certain services may require Nexa Business Services Pty Ltd to collect information such as your Tax File Number or other government-related identifiers.

Nexa Business Services Pty Ltd will only collect, use or disclose this information where reasonably necessary and where permitted or required by applicable law.

Government-related identifiers will not be adopted by Nexa Business Services Pty Ltd as its own identifier for customers.

Where identification documents or additional verification information are required to process an application, Nexa Business Services Pty Ltd will only request information reasonably necessary for that purpose.

3. How We Collect Personal Information

Nexa Business Services Pty Ltd may collect personal information:

• directly from you when you complete an online application or form;
• when you contact us by email, telephone or other communication methods;
• when you purchase or request a service;
• when you provide additional information or documentation following an application;
• through interactions with our website;
• from an authorised representative acting on your behalf;
• from registered Tax Agents, ASIC Registered Agents, accountants or other professionals involved in providing the service; and
• from government authorities, registers or other sources where permitted and necessary to provide the requested service.

Where practical, Nexa Business Services Pty Ltd will collect personal information directly from you.

4. How We Use Personal Information

Nexa Business Services Pty Ltd may use personal information for purposes including:

• processing ABN applications and reactivations;
• processing GST registrations and cancellations;
• processing Business Name registrations, renewals and cancellations;
• processing ABN details updates;
• verifying Applicant information;
• preparing and submitting applications or requests;
• communicating with the Applicant regarding an application or service;
• requesting additional information or documentation;
• processing payments and refunds;
• providing customer support;
• providing accounting and business support services where requested;
• maintaining transaction and service records;
• detecting and preventing fraud or misuse;
• managing payment disputes and chargebacks;
• improving website functionality and customer experience;
• complying with taxation, regulatory, legal and record-keeping obligations; and
• protecting the rights, property and legitimate interests of Nexa Business Services Pty Ltd and its customers.

Nexa Business Services Pty Ltd will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

5. Disclosure of Personal Information

To provide the services requested, Nexa Business Services Pty Ltd may disclose personal information to relevant third parties.

These may include:

• the Australian Taxation Office (ATO);
• the Australian Business Register (ABR);
• the Australian Securities and Investments Commission (ASIC);
• registered Tax Agents;
• ASIC Registered Agents;
• accountants and other authorised professional service providers;
• payment processors and financial institutions;
• website hosting, database, email and technology service providers;
• fraud prevention and security providers;
• legal, accounting or professional advisers; and
• government authorities or regulatory bodies where required or permitted by law.

Nexa Business Services Pty Ltd does not sell or rent personal information to third parties for their own marketing purposes.

Where personal information is provided to a third party to perform a service on behalf of Nexa Business Services Pty Ltd, reasonable steps will be taken to ensure that the information is handled appropriately and only for the relevant purpose.

6. Tax Agents and Professional Service Providers

Where required to provide a requested service, personal information may be provided to a registered Tax Agent, ASIC Registered Agent, accountant or other appropriately authorised professional working with or providing services through Nexa Business Services Pty Ltd.

A service may, where necessary, be allocated or transferred to another appropriately registered professional for processing or continuity of service.

Personal information will only be provided where reasonably necessary for the requested service or where otherwise authorised or required by law.

7. Payment Information

Payments made through the website may be processed by third-party payment providers.

Nexa Business Services Pty Ltd may receive and retain information relating to the transaction, such as:

• payment amount;
• transaction date;
• payment status;
• transaction or payment reference;
• refunds;
• disputes or chargebacks; and
• limited payment method information made available by the payment provider.

Where payment card information is entered directly into a third-party payment provider's secure payment system, Nexa Business Services Pty Ltd does not necessarily receive or store the complete card number or security code.

Payment providers process information according to their own privacy and security policies.

8. Data Security

Nexa Business Services Pty Ltd takes reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Security measures may include access controls, secure systems, encrypted communications, authentication controls and other appropriate technical and organisational safeguards.

However, no method of electronic transmission or data storage is completely secure. Nexa Business Services Pty Ltd cannot guarantee absolute security of information transmitted over the internet.

9. Data Retention

Nexa Business Services Pty Ltd retains personal information for as long as reasonably necessary to:

• provide the requested services;
• maintain appropriate business and transaction records;
• comply with taxation, legal, regulatory and professional obligations;
• resolve disputes;
• respond to enquiries; and
• protect legitimate legal and business interests.

Retention periods may vary depending on the type of information and the service provided.

When personal information is no longer reasonably required and Nexa Business Services Pty Ltd is not legally required to retain it, reasonable steps will be taken to securely destroy or de-identify the information.

10. Access and Correction

You may request access to personal information held about you by Nexa Business Services Pty Ltd.

You may also request that inaccurate, incomplete or outdated personal information be corrected.

Nexa Business Services Pty Ltd may need to verify your identity before providing access to or changing personal information.

In certain circumstances, access or correction may be restricted or refused where permitted or required by law. Where appropriate, the reason for doing so will be explained.

11. Requests to Delete Personal Information

You may contact Nexa Business Services Pty Ltd to request deletion of personal information.

However, some information may need to be retained where required for legal, taxation, regulatory, accounting, fraud prevention, dispute resolution or record-keeping purposes.

Information already submitted to a government authority may also form part of that authority's records and may not be capable of being deleted by Nexa Business Services Pty Ltd.

Where information cannot be deleted, Nexa Business Services Pty Ltd may retain it only for the purposes for which retention is required or permitted.

12. Cookies and Website Technologies

The website of Nexa Business Services Pty Ltd may use cookies and similar technologies to:

• enable website functionality;
• remember user preferences;
• maintain website security;
• understand how visitors use the website;
• measure website and advertising performance; and
• improve services and user experience.

Some cookies may be provided by third-party technology, analytics, advertising or payment providers.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, consent will be obtained before non-essential cookies are used.

13. Marketing Communications

Where permitted by law, Nexa Business Services Pty Ltd may use contact information to communicate with customers about services, registration reminders, renewal reminders or other relevant business services.

You may opt out of promotional communications at any time by using the unsubscribe function provided in the communication or by contacting Nexa Business Services Pty Ltd.

Opting out of marketing communications will not prevent Nexa Business Services Pty Ltd from sending communications reasonably necessary to process or administer an application, transaction or existing service.

14. Overseas Disclosure and Service Providers

Some technology, hosting, communication, payment or professional service providers used by Nexa Business Services Pty Ltd may process or store information outside Australia.

Where personal information is disclosed or made accessible overseas, Nexa Business Services Pty Ltd will take reasonable steps to handle the information in accordance with applicable privacy requirements.

The countries in which information may be processed can depend on the service providers used by Nexa Business Services Pty Ltd from time to time.

15. Third-Party Websites

The website may contain links to websites operated by third parties, including Australian Government websites and external service providers.

Nexa Business Services Pty Ltd does not control the privacy practices of third-party websites.

This Privacy Policy applies to Nexa Business Services Pty Ltd and does not automatically apply to external websites.

Customers should review the privacy policies of third-party websites before providing personal information directly to them.

16. Children's Privacy

The services provided by Nexa Business Services Pty Ltd are intended for individuals who are legally capable of applying for or managing the relevant business and taxation registrations.

Nexa Business Services Pty Ltd does not knowingly collect personal information from children where it is not reasonably necessary or legally appropriate to do so.

If Nexa Business Services Pty Ltd becomes aware that personal information has been collected from a child in circumstances where it should not have been collected, appropriate steps will be taken in accordance with applicable law.

17. Privacy Complaints

If you believe Nexa Business Services Pty Ltd has not handled your personal information appropriately, you may contact Nexa Business Services Pty Ltd using the details below.

Please provide sufficient information for the matter to be investigated.

Nexa Business Services Pty Ltd will review privacy complaints and respond within a reasonable period.

If you are not satisfied with the response, you may have the right to make a complaint to the relevant Australian privacy regulator.

18. Changes to This Privacy Policy

Nexa Business Services Pty Ltd may update this Privacy Policy from time to time to reflect:

• changes to services;
• changes to technology or service providers;
• changes to business practices; or
• changes to legal or regulatory requirements.

The latest version will be published on the website with the applicable Last Updated date.

Customers are encouraged to review this Privacy Policy periodically.

19. Contact Information

For questions, requests or complaints concerning personal information or this Privacy Policy, please contact:

Nexa Business Services Pty Ltd
ABN: 67 698 871 868
Email: accounts@nexabusinessservices.com.au